OUR MISSION AND VALUES
Our mission is to deliver exceptional veterinary service to
pets and their people with caring hearts and capable hands.
core values set the standard for our behavior, our service, and our treatment
of one another. They identify us and remind us of the importance of the
profession we’ve chosen and the responsibility placed upon us.
Love is at the center of
all we do. We have a great love for our
patients, the person at the other end of the leash or carrier, each other, veterinary medicine, and the human animal
We strive to exceed the
expectations of every client, every time. We excel in customer service and treat everyone with respect.
We will treat all
pets and their people with the utmost dignity and empathy. We will provide
services with caring hearts and with real concern for those we serve and each
We will give the best
advice and do what is best for our patients. We practice open, honest, and
timely communication with clients and employees. By carefully listening and
responding to their concerns, we seek continuous improvement in our services.
We are committed to acting
with sincerity and personal accountability. We accept responsibility for our
actions, we keep our word, we focus on solutions rather than fault, and we are
proud of what we do.
We endeavor to perform at
the highest level of competence and take pride in our accomplishments. We are
committed to excellence in the standards we set, the relationships we are in,
and the service we provide.
We are dedicated to
each other, our patients, our clients, and the community we serve. We are
responsive to our clients, passionate in our advocacy for our patients, and protective
of the human animal bond.
Our doctors and staff
enjoy a reputation for thoroughness. We provide individual care plans for each
patient and personal attention to the questions and concerns of our clients. We
are dedicated to keeping our patients healthy and providing knowledge and
information to our clients.