Our mission is to deliver exceptional veterinary service to pets and their people with caring hearts and capable hands.
Our core values set the standard for our behavior, our service, and our treatment of one another. They identify us and remind us of the importance of the profession we’ve chosen and the responsibility placed upon us.
LOVE
Love is at the center of all we do. We have a great love for our patients, the person at the other end of the leash or carrier, each other, veterinary medicine, and the human animal bond.
COURTESY
We strive to exceed the expectations of every client, every time. We excel in customer service and treat everyone with respect.
COMPASSION
We will treat all pets and their people with the utmost dignity and empathy. We will provide services with caring hearts and with real concern for those we serve and each other.
TRUST
We will give the best advice and do what is best for our patients. We practice open, honest, and timely communication with clients and employees. By carefully listening and responding to their concerns, we seek continuous improvement in our services.
INTEGRITY
We are committed to acting with sincerity and personal accountability. We accept responsibility for our actions, we keep our word, we focus on solutions rather than fault, and we are proud of what we do.
EXPERTISE
We endeavor to perform at the highest level of competence and take pride in our accomplishments. We are committed to excellence in the standards we set, the relationships we are in, and the service we provide.
LOYALTY
We are dedicated to each other, our patients, our clients, and the community we serve. We are responsive to our clients, passionate in our advocacy for our patients, and protective of the human animal bond.
THOROUGHNESS
Our doctors and staff enjoy a reputation for thoroughness. We provide individual care plans for each patient and personal attention to the questions and concerns of our clients. We are dedicated to keeping our patients healthy and providing knowledge and information to our clients.
